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Context Aware Human Resource Smart Scheduler for Resource Management on SALESFORCE


Author(s):

Nikhil Gopal Sharma , Sinhgad College Of Engineering; Susmit Shah, Sinhgad College Of Engineering; Shekhar Shiroor, Sinhgad College Of Engineering; Suraj Patil, Sinhgad College Of Engineering ; Nikhil Sharma, Sinhgad College Of Engineering

Keywords:

Cloud Computing, Customer Relationship Management, Data Mining and Analysis Force.Com, Salesforce.Com

Abstract:

The project focuses on developing a cloud based scheduling application on Salesforce platform. The main scope of the project is workforce management, resource scheduling and resource analysis. It is basically an automatic job and appointment scheduling application. It gives managers, field workers and employees most of the things that they require to connect with the customers and focus on getting the job done efficiently and effectively thus minimizing administration and overhead. It will allow automatic scheduling of appointments with the help of scheduling assistant that will assign and dispatch appointments according to priority, time constraint, location skills and abilities of workforce. Based on skill sets and above mentioned factors a particular job or a task can be scheduled and assigned automatically to an individual or to a workforce. Further it will allow resource analysis indicating their proficiency in various skills and their drawbacks/limitations using customer feedback system included in application.


Other Details:

Manuscript Id :IJSTEV2I12049
Published in :Volume : 2, Issue : 12
Publication Date: 01/07/2016
Page(s): 99-104
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